Patient Satisfaction

At Finger Lakes Health it is our intention to consistently and always exceed your expectations. Our aim is to deliver uncompromising quality, exceptional safety, and outstanding customer service. We strive to anticipate your needs and ensure that you have the best healthcare experience possible. 

While it is our intention that you always will be satisfied, we recognize that sometimes there is room for us to improve. We improve by listening to you. We invite and encourage you to bring any concerns to our attention while you are here. We want the opportunity to address your needs when it matters most to you.

We ask, because we care. Because our patients' experience is of the utmost importance to us, we ask patients personally.  We compare the results with other hospitals across the nation. We contract with "NRC Health", a company that specializes in assessing patient satisfaction among hospitals nationwide, to survey randomly selected patients to gauge how we are doing. Your feedback is completely confidential and comes back to us with no names attached. If you receive a survey in the mail, we hope you will take the time to complete and return it. Your comments help us provide the best possible care.