Clinical Quality and Safety
Commitment to Quality: A Message from Our CEO:
Dear Community Members,
At University of Rochester Medicine Finger Lakes Health, our mission has always been deeply personal, to care for our neighbors, our families, and our communities with compassion, excellence, and a commitment to keeping high-quality care close to home. Every day, I see that mission firsthand through the dedication of our physicians, nurses, and staff, and I’m proud to share a few recent recognitions that reflect their extraordinary work.
When someone comes through our doors with a heart attack or stroke, every second matters. That’s why it means so much that the American Heart Association has once again recognized both Geneva General Hospital and Soldiers and Sailors Memorial Hospital for delivering evidence-based, lifesaving care in those critical moments.
Geneva General Hospital recently ranked #1 in the nation for rapidly diagnosing stroke patients through imaging, with CT scans read in under 45 minutes. Behind that statistic are real people, patients and families whose lives are changed because care was delivered quickly, skillfully, and when it mattered most. As both a Joint Commission–accredited Primary Stroke Center and a New York State–designated Stroke Center, Geneva General Hospital continues to stand as a trusted place for lifesaving care.
That same level of excellence extends across clinical care. Geneva General Hospital has also earned national recognition for quality, including a #1 ranking for hypoglycemia care.
Just as important is the care patients don’t see. Over the past year, Geneva General Hospital reported zero central line bloodstream infections, surgical site colon infections, or C. diff infections. That means safer recoveries, fewer complications, and greater peace of mind for the people who entrust us with their care.
In moments of urgency, speed and compassion go hand in hand. Both Soldiers and Sailors Memorial Hospital and Geneva General Hospital continue to lead the Finger Lakes region with the fastest emergency department throughput times for the second year in a row. For patients, that means less waiting, quicker answers, and faster access to the care they need.
These recognitions are more than milestones. They represent lives touched, families supported, and communities strengthened. They are a testament to the heart, skill, and unwavering commitment of our healthcare teams. And they reaffirm our promise to continue advancing care, improving outcomes, and ensuring that everyone in our region has access to the high-quality, compassionate healthcare they deserve.
Thank you for trusting us with your care.
Sincerely.
Jose Acevedo, M.D., M.B.A.,
President & CEO, Finger Lakes Health