Patient Financial Services

Important Information about Paying for Your Care at Geneva General Hospital or Soldiers & Sailors Memorial Hospital

Geneva General Hospital and Soldiers & Sailors Memorial Hospital are participating providers in many health plan networks. You can find a list of the plans in which we participate here. Some health plans use smaller networks for certain products they offer so it is important to check whether we participate in the specific plan you are covered by. Our list will tell you if we do not participate in all of a health plan’s products.

It is also important for you to know that the physician services you receive in the hospital are not included in the hospital’s charges. Physicians who provide services at the hospital may be independent voluntary physicians or they may be employed by the hospital. Physicians bill for their services separately and may or may not participate in the same health plans as the hospital. You should check with the physician arranging your hospital services to determine which plans that physician participates in. Plan participation information for physicians employed by the hospital can be found here. Geneva General Hospital and Soldiers & Sailors Memorial Hospital contract with a number of physician groups, such as radiologists, to provide services at the hospital. Contact information for the physician groups the hospital has contracted with is available here. You should contact these groups directly to find out which health plans they participate in.

You should also check with the physician arranging for your hospital services to determine whether the services of any other physicians will be required for your care. Your physician can provide you with the name, practice name, mailing address and telephone number of any physicians whose services may be needed. Your physician will also be able to tell you whether the services of any physicians employed or contracted by Geneva General Hospital or Soldiers & Sailors Memorial Hospital are likely to be needed, such as radiologists. Contact information for these physicians is available here. You should contact these groups directly to find out which health plans they participate in.

Hospitals are required by law to make available information about their standard charges for the items and services they provide including Diagnosis-related groups (DRG's). This information is available by contacting 315-787-4150 at Geneva General Hospital, 196 North Street, Geneva, NY.

If you do not have health insurance, you may be eligible for assistance in paying your hospital bills. Information about financial assistance is available here or you may contact our Financial Assistance Office at (315)-787-4150.