Contact Us

We make it a priority to protect our patients’ health information and ensure it is secure. As part of our commitment to protect your important and confidential protected health information, we have provided phone numbers for you to contact certain departments directly to discuss matters related to your health or protected health information.  We advise against sending personal information via e-mail and encourage you to call us to discuss matters directly to maintain your security and privacy.

Finger Lakes Health Telephone Directory

UR Medicine Finger Lakes Health Mailing Addresses

A full directory of phone numbers can be found here.

Patient Billing/Accounts-Please call (315)-787-4150

Patient Portal-Please call (315) 787-4688 for the Geneva General Hospital and Soldiers & Sailors Memorial Hospital patient portal. If you need support for a physician practice patient portal, please contact the physician's office directly. 

Patient Experience-Please call 315-787-4177 
If you have questions or concerns related to your inpatient experience, please call our performance improvement department at 315-787-4177. We want to assure the best patient experience. To ensure and protect patient information and privacy, we do not have an e-mail for this purpose. We request that you reach out to us by telephone, so we may address your concern personally.

Human Resources-Please call 315-787-4039 or email flhhr@flhealth.org

Physician Recruiter-Please call 315-787-4170 or email Physician Recruiter

Physician Referral-Please call 315-787-4060 or visit our physician directory.

Medical Records-Please call 315-787-4120

Foundation/Giving-Please call 315-787-4050 or email foundation@flhealth.org

Corporate Compliance-Please call 315-789-4791