Joint Commission

Finger Lakes Health is committed to providing safe, quality care to our patients. If you have any concerns whatsoever about patient care or safety, we invite you to contact the Performance Improvement Department of Finger Lakes Health at (315) 787-4176.

If your concerns are not addressed to your satisfaction, you may contact the New York State Department of Health toll free at 1-800-804-5447 or by writing to the following address:

New York State Department of Health
Centralized Hospital Intake Program
433 River Street, Suite 303
Troy, New York 12180-2299

To ensure the highest quality of care for our patients, Finger Lakes Health also participates in a national accreditation process conducted by The Joint Commission. The Joint Commission is an independent organization that sets standards for measuring quality, patient safety and the environment of care.  You are also invited to contact The Joint Commission at 1-800-994-6610 or by writing to the following address with any comments about your experiences.

Division of Accreditation Operations, Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard 
Oakbrook Terrace, IL 60181

Email: complaint@jcaho.org